Professional practices recognize that their stock-in-trade is enhanced with a service-as-brand enhancement. Marenzana’s track record with top-tier law practices, White & Case and Paul Weiss Rifkind, establish the industry model for leveraging concierge-level services in Reception Services.
Each practice, in the legal or any professional services entity, is unique – there is one-approach-fits-all mindset.
Marenzana approaches development of a training protocol to be customized and typically include the following elements:
* Discovery evaluations to identify the current-state of operational processes
* Interviews with Administrative Services and, as appropriate, selected Partners to identify the future-state expectation of operational processes
* Customize Concierge Services to professional firm’s standards in the following areas:
– Conference Planning
– Scheduling Space and Support Services
– Yield Management (maximize space utilization)
– Concierge Reception
– Audio Visual & Presentation Technology
– Conference Services/Set-up
– Food & Beverage Services